Version Date: 14/03/2019
1. INTRODUCTION AND GENERAL TERMS
social media or official CoachOut content on other websites;
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
In order to provide you with the full range of CoachOut services, we sometimes need to collect information about you.
what information CoachOut may collect about you;
how CoachOut will use information we collect about you;
when CoachOut may use your details to contact you;
whether CoachOut will disclose your details to anyone else;
your choices regarding the personal information you provide to us;
2. WHO ARE WE?
CoachOut is an online platform connecting players and athletes with private coaches in a variety of sports. The site assesses each coach when they sign up, then tracks their reviews and response rates to ensure they remain up to par; providing players/athletes with a choice of high quality coaches who can help them improve their skills and take their game ‘to the next level’!
OUR ONLINE SERVICES
The UK website, coachout.co.uk is run by CoachOut
When we refer to ‘’we’’ or ‘’our’’ or ‘’CoachOut’’ we are referring to CoachOut as a company.
3. WHAT INFORMATION WILL coachout COLLECT ABOUT ME?
Information You Provide to Us
We collect information you provide directly to us. The types of information we may collect include:
Account Information, such as your name, email address, password, age, gender, postal address, phone number, photos, bio and any other information you choose to provide;
Training Information, such as the sports and positions you play or coach, time and duration of training and training location;
Transaction Information, such as the coaching services you purchase or offer for sale through our Services. We may also collect and store limited payment information from you, such as payment card type and expiration date and the last four digits of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by our third party payment processor. If you offer services for sale through our Services, we will also collect your bank account information;
Information About Others, such as photos of users receiving coaching services and the names, email addresses and other information about individuals you invite to use our Services, register to receiving coaching services or authorize to receive notifications; and
Other Information You Choose to Provide, such as when you participate in a survey, contest, promotion, quiz or interactive area of the Services, request technical or customer support, communicate with us via third-party social media services or otherwise communicate with us.
Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including:
Log Information: We collect log information about your access to and use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
Location Information: With your consent (e.g. if you permit your mobile device to send us your latitude and longitude), we will collect location information when you access or use our Services and, if permitted by your device settings, in the "background" (i.e. at times when you are not directly using our Services). For more details, please see "Your Choices" below.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies, web beacons, web storage and device identifiers. For more information about cookies, and how to disable them, please see "Your Choices" below.
Information We Collect from Other Sources
We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including from other users, identity verification services, mailing list providers and publicly available sources. If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and email address, in accordance with the authorization procedures determined by such social media site.
4. HOW WILL Coachout USE THE INFORMATION IT COLLECTS?
CoachOut will use your personal information for a number of purposes including the following:
Provide, maintain and improve our Services;
Provide and deliver the products and services you request, process payments and other transactions and send you related information;
Manage your account and send you related information, including confirmations, updates, technical notices, security alerts and support and administrative messages;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about products, services, offers, promotions, rewards, and events offered by CoachOut and others, and provide news and information we think will be of interest to you;
Monitor and analyse data, trends, usage and activities in connection with our Services;
Measure the effectiveness of advertising, content, features and activities, and perform other data analytics;
Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of CoachUp and others;
Personalize and improve our Services and provide advertisements, content and features that match user profiles or interests;
Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;
Link or combine with information we get from others to help understand your needs and provide you with a better experience; and
Carry out any other purpose for which the information was collected.
Where the CoachOut proposes using your personal information for any other uses we will ensure that we notify you first. Please see section 18 below for details.
5. YOUR COACHOUT ACCOUNT
We will only share what we need to in order to provide the service you are using
– we will never routinely share all of the data we hold about you.
Your CoachOut account will always be covered by the policies of this website.
6. WHEN WILL COACHOUT CONTACT ME?
CoachOut may contact you:
in relation to any service, activity or online content you have signed up for yourself, in order to ensure that CoachOut can deliver the services, e.g. to verify your email when you sign up for a CoachOut account, or to help you reset your password or if there are unplanned changes to our service delivery due to unforeseen events.
in relation to any correspondence we receive from you or any comment or complaint you make about CoachOut products or services;
in relation to any personalised services you are using;
in relation to any contribution you have submitted to the CoachOut, e.g. on one of the CoachOut social media accounts or via text or voicemail message;
to invite you to participate in customer service surveys about the CoachOut services (participation is always voluntary);
to update you on any material changes to the CoachOut policies and practices; and
for marketing purposes, as set out in section 7
We will never contact you to ask for your CoachOut account password, or other login information. Please be cautious if you receive any emails or calls from people asking for this information and claiming to be from the CoachOut.
7. WILL I BE CONTACTED FOR MARKETING PURPOSES?
CoachOut will only send you marketing emails or contact you on CoachOut platforms where you have agreed to this.
We offer regular emails, including a monthly update, to let you know about CoachOut offers and services. From time to time we may also contact you to ask your views on issues affecting CoachOut.
We may personalise the message content based upon any information you have provided to us and your use of the CoachOut platform.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat, Mail Chimp and Twitter). This could involve showing you an advertising message where we know you have a CoachOut account and have used CoachOut products and services. If you don’t want to be shown targeted advertising messages from CoachOut, some third party sites allow you to request not to see messages from specific advertisers on that site in future. If you want to stop all personalised services from CoachOut, including targeted advertising messages, you can request this by emailing firstname.lastname@example.org
8. WILL COACHOUT SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?
We will keep your information within CoachOut except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.
Generally, we will use your information within CoachOut and will only share it outside where you have permitted or given your consent to (e.g. with our partners). We may share information with third party sites (e.g. Facebook, Google, Instagram, Mail Chimp, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in section 7.
Sometimes CoachOut will use these third parties to process your information on our behalf, for example to provide services or analysis. CoachOut requires these third parties to comply strictly with its instructions and requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
Our Services may also offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.
9. OFFENSIVE OR INAPPROPRIATE CONTENT ON LSG WEBSITES
If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to CoachOut websites or otherwise engage in any disruptive behaviour on any CoachOut service, we may remove such content.
Where CoachOut reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, CoachOut may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. CoachOut would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.
10. WHAT IF I AM A USER AGED UNDER 16?
All users of our service should be aged 16 or over.
11. HOW LONG WILL Coachout KEEP MY INFORMATION?
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with CoachOut. If you delete your CoachOut account then your personal information is deleted immediately, transactional information about what you have purchased will be retained for a minimum of 7 years and the remaining information is anonymised for analytical purposes. For further information about deleting your CoachOut account, please see section 12 below.
12. CAN I DELETE MY DATA?
You can always delete your CoachOut account. Just send an email titled ‘Delete Account’ to email@example.com and we will take care of the rest.
Deleting your account won’t delete any data you’ve shared with CoachOut for reasons that aren’t connected with your CoachOut account. For example, if you apply to coach or have shared or posted content on social media platforms.
As explained in section 11 above, deleting your CoachOut account will erase any personal information in your account that we have about you and it will mean any data we hold about how you have used the CoachOut services will be made anonymous.
13. CAN I FIND OUT WHAT PERSONAL INFORMATION THE COACHOUT HOLDS ABOUT ME?
For safety and security, we will need two copies of forms of identification, which can be:
Utility bill (from last 3 months)
Current vehicle registration document
Bank statement (from last 3 months)
Rent book (from last 3 months).
14. WHAT IF I AM ACCESSING coachout WEBSITES OUTSIDE THE UK?
The CoachOut website is published in the UK as coachout.co.uk.
15. WEB BROWSER COOKIES
A) WHAT IS A COOKIE?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the CoachOut website. You can turn Functional and Performance cookies on and off -see Cookies cookies and how to reject cookies in d) below:
On the CoachOut website, cookies record information about your online preferences and allow us to tailor our websites to your interests.
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed in to your CoachOut account and to provide a more personalised experience enabling us to improve the service we provides to users.
C) THIRD PARTY COOKIES IN EMBEDDED CONTENT ON COACHOUT PAGES
Please note that during your visits to the CoachOut website you may notice some cookies that are not related to CoachOut or our contractors.
To support our service, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of the CoachOut website. CoachOut does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the CoachOut website. However, most browsers will allow you to control whether or not they accept cookies.
Where CoachOut embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. CoachOut does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.
D) COACHOUT COOKIES AND HOW TO REJECT COOKIES
A visit to LSG websites may generate the following types of cookie: Cookies to provide functionality
SESS[Unique ID]:This cookie allows logging in and remembering which contact forms you have submitted. This cookie is essential for site functionality and the user
tableDrag.showWeight, has_js and Drupal.toolbar.collapsed: Our Content Management System, Drupal sets these cookies to store user interface preferences.
_ga , _gid and _gac_UA-: These cookies are set by the web analytics service google
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described.
Instructions for configuring cookie settings in some of the most popular browsers are available from these pages:
Detailed step by step guidance on how to control and delete cookies is also available from www.aboutcookies.org.
It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of CoachOut’s services, and we might not be able to provide some features you have previously chosen to receive.
E) OTHER INFORMATION COLLECTED FROM WEB BROWSERS
Your web browser may also provide CoachOut with information about your device, such as an IP address and details about the browser that you are using. Where requesting local information about holiday courses or after school clubs in your area, it may be possible for you to choose to provide CoachOut with access to your device’s location through the web-browser. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to CoachOut Online and this may be captured by performance cookies.
16. HOW TO AVOID TRACKING TECHNOLOGIES
How to avoid web beacons and other tracking technologies
You can normally render them ineffective by switching off cookies in your browser. There are also browser add-ons and extensions that specifically block web beacons.
To avoid web beacons in emails, you can turn off images in your email service. Check your email’s Help section to find out how.
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies.
When you use CoachOut’s website on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.
Your web browser or device may also provide CoachOut with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).
When you sign in to a CoachOut app, your sign-in details may be stored securely on the device you are using, so you can access other CoachOut apps on the same device without needing to enter your sign-in details again.
If you have any concerns about the information which might be accessed from or stored on your device by CoachOut, you may wish to only access CoachOut content through a web browser and review your web browser settings.
The Data Protection Officer, CoachOut, The Old Stables, Ross Ave, Manchester M19 2HW. Email firstname.lastname@example.org